Shipping policy

Thank you for shopping with Vanessafreeart. We are committed to delivering your jewelry safely and on time.

1. Processing Time

All orders are processed after payment confirmation.

Standard items: 1–3 business days
Gold, watches, and high-value jewelry: 2–5 business days
Custom or engraved pieces: 5–10 business days

Orders are not processed on weekends or public holidays.

2. Shipping Methods

We use trusted and insured shipping carriers to ensure safe delivery of your jewelry.

Available shipping options may include:

Standard shipping
Express shipping (faster delivery option)
Insured shipping for high-value items

3. Delivery Time

Delivery times depend on your location:

Domestic shipping: 2–7 business days after dispatch
International shipping: 7–21 business days after dispatch

Please note: delivery times are estimates and may vary due to courier delays, customs clearance, or high-demand periods.

4. Shipping Costs

Shipping fees are calculated at checkout based on location and delivery method
Free shipping may be offered on selected orders or promotions
Customers are responsible for customs duties or import taxes (for international orders)

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS so you can monitor your delivery in real time.

6. High-Value Jewelry Shipping (Gold )

For safety and security:

High-value items are shipped with insurance and tracking
A signature may be required upon delivery
Orders may require identity verification before dispatch

7. Incorrect Address

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Please double-check your details before placing your order.

If an order is returned due to an incorrect address:

The customer may be responsible for reshipping fees

8. Lost or Delayed Packages

If your package is delayed or lost:

Contact us immediately
We will work with the courier to resolve the issue
Claims may be subject to investigation and processing time

9. Damaged Packages

If your order arrives damaged:

Contact us within 48 hours of delivery
Provide photos of the item and packaging
We will offer a replacement or refund depending on the case

10. Contact Us

If you have any questions about shipping:

Email: Vanessafreeart@artlover.com